Privacy policy

Last updated: September 2026

At NŪRA, we value your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you visit lamaisonura.com, make a purchase, communicate with us, create an account, subscribe to our communications or otherwise interact with NŪRA.

By using our website and providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to the consent requirements and rights provided by applicable law.

1. Personal Information We Collect

Depending on how you interact with NŪRA, we may collect information such as:

  • Your name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Order and transaction information;
  • Products viewed, purchased or returned;
  • Account information, if you create an account;
  • Communications you send to us;
  • Device, browser and IP address information;
  • Website activity and interaction information;
  • Cookie and similar technology information;
  • Marketing preferences; and
  • Other information you voluntarily provide to us.

Payment information is generally processed through our payment service providers. NŪRA does not necessarily receive or retain your complete payment card information.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or subscribe to communications;
  • Automatically when you browse or interact with our website, including through cookies and similar technologies;
  • Through Shopify, which provides the e-commerce infrastructure used to operate our store;
  • From payment processors, delivery companies and other service providers involved in completing your transaction; and
  • From other sources where permitted by applicable law.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;
  • Processing payments and refunds;
  • Shipping and delivering purchases;
  • Communicating with you about your orders;
  • Providing customer service;
  • Managing returns, refunds and disputes;
  • Detecting, investigating and preventing fraud or abuse;
  • Maintaining the security of our website and business;
  • Improving our website, products and customer experience;
  • Understanding how visitors interact with our website;
  • Maintaining appropriate business and transaction records;
  • Complying with legal, regulatory, tax and accounting obligations; and
  • Sending marketing communications where permitted by law and in accordance with your preferences.

We limit our collection and use of personal information to purposes that are appropriate and reasonably necessary for our activities.

4. Marketing Communications

Where permitted by applicable law, we may send you emails or other communications concerning NŪRA, including product releases, collections, presales, announcements and other brand communications.

Where consent is required, we will obtain it before sending such communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to manage your orders or account.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website performance, prevent fraud and, where applicable and permitted, support analytics and advertising.

Some cookies are necessary for the website and checkout to function properly, while others may be optional.

Depending on your location and applicable law, you may be provided with controls to manage certain cookies or privacy preferences.

You may also modify certain cookie settings through your browser. Disabling certain technologies may affect the functionality of the website.

Because our store is powered by Shopify, Shopify may also use cookies and similar technologies when you interact with our storefront.

6. Shopify

Our online store is hosted and powered by Shopify.

As part of providing its services, Shopify may process personal information relating to visitors and customers of our store. Information may be processed through Shopify's systems and infrastructure in accordance with its applicable privacy practices and contractual arrangements with merchants.

We encourage you to review the privacy information made available by Shopify if you would like additional information about its processing activities.

7. Service Providers and Disclosure of Information

We may disclose personal information to service providers when reasonably necessary to operate NŪRA and provide our services.

These may include:

  • Shopify;
  • Payment processors;
  • Shipping and delivery providers;
  • Website and technology providers;
  • Analytics providers;
  • Marketing and communication providers;
  • Fraud prevention and security providers;
  • Professional advisers such as accountants or legal advisers; and
  • Other service providers necessary to operate our business.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as permitted or required by law.

We may also disclose information where required or permitted by law, including in connection with fraud prevention, legal proceedings, regulatory requirements or requests from competent authorities.

8. Sale of Personal Information

NŪRA does not sell your personal information in exchange for money.

Certain privacy laws may define terms such as “sale,” “sharing” or targeted advertising more broadly. Where such laws apply, we will provide any notices, consent mechanisms or opt-out rights required by applicable law.

9. International Processing

Some of our service providers may process or store personal information outside Québec or Canada.

As a result, personal information may be subject to the laws of another jurisdiction and may, where legally permitted, be accessible to authorities in that jurisdiction.

NŪRA takes applicable legal requirements into consideration when personal information is communicated outside Québec.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and business requirements.

Retention periods may therefore vary depending on the type of information and the reason it is held.

When personal information is no longer required, we take appropriate steps to destroy it, delete it or anonymize it where permitted and appropriate.

11. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the personal information we handle.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If a privacy or security incident occurs, we will take appropriate measures in accordance with applicable law.

12. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw consent where processing is based on consent, subject to applicable legal or contractual restrictions;
  • Request information concerning how your personal information is used or disclosed;
  • Submit a question or complaint regarding our privacy practices; and
  • Exercise any other privacy right available under applicable law.

We may need to verify your identity before responding to certain requests.

Some requests may be subject to limitations or exceptions permitted by law.

13. Children's Privacy

NŪRA's website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children contrary to applicable privacy requirements.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services or legal obligations.

The updated version will be posted on our website with a revised “Last updated” date.

Where required by applicable law, we will provide appropriate notice of material changes.

15. Privacy Officer and Contact Information

The person with the highest authority within NŪRA acts as the person responsible for the protection of personal information unless this responsibility has been delegated in writing.

Privacy Officer: La Maison NŪRA
Email: Nuraofficiel@gmail.com
Business: NŪRA
Website: lamaisonura.com

Questions, requests to exercise privacy rights and privacy-related complaints may be directed to the Privacy Officer using the contact information above.